Live Masterclass
Conflict Management Masterclass
For team leaders and HR professionals who want to navigate conflict productively. 4 weekly live sessions with a Chartered Mediator.
What you'll learn
Conflict styles framework
Understand the five conflict styles and how to recognize them in yourself and others during high-stakes situations.
Cost-benefit analysis
Evaluate when to engage in conflict versus when to step back. Learn the consequences of overusing any single style.
Conversational intelligence
Master techniques to shift conversations from defensive to collaborative. Navigate storm shifts when emotions escalate.
Cultural differences
Recognize how cultural backgrounds shape conflict approaches. Navigate cross-cultural conflict with sensitivity and effectiveness.
4-week curriculum
Benefits of conflict + Styles framework
Reframe conflict as opportunity. Introduce the five conflict styles (competing, avoiding, accommodating, compromising, collaborating) and identify your default patterns.
Style cost-benefit + Overuse consequences
Analyze when each style is effective and when it backfires. Understand the hidden costs of avoiding conflict or always compromising.
Managing storm shifts + Conversational intelligence
Recognize and de-escalate emotional surges. Practice conversational intelligence techniques to move from defensive to collaborative dialogue.
Cultural differences + Closing
Explore how cultural backgrounds shape conflict preferences. Build personal action plans for applying these skills in your organization.
Who it's for
Team leaders
Managing teams with interpersonal tensions or departmental silos that need resolution.
HR professionals
Mediating workplace disputes, coaching managers through conflict, or building conflict-competent cultures.
Cross-functional managers
Navigating competing priorities, misaligned incentives, or resource conflicts across departments.
Conflict-avoidant professionals
Recognize you avoid difficult conversations and want to build confidence navigating disagreement.
Meet the instructor
Brenda Hooper, PCC, C.Med
Chartered Mediator · 500+ hours executive coaching · National trainer, ADR Institute of Canada
Brenda is a Professional Certified Coach (PCC) with the International Coaching Federation and a Chartered Mediator with over 500 hours of executive coaching experience.
As a national trainer for the ADR Institute of Canada, she specializes in conflict resolution, conversational intelligence, and building collaboration in high-stakes environments.
What's included
Certificate of completion
Professional credential demonstrating conflict management expertise.
Value: $300
3-month Risely platform access
Continue developing conflict management skills with Merlin AI coach.
Value: $177 ($59/month × 3)
30-min post-class coaching session
One-on-one debrief with an expert coach to apply learnings to your specific context.
Value: $300
Interactive exercises and role-plays
Practice conflict conversations in a safe environment with expert feedback.
Value: $1,723
Total value: $2,500
Your investment: $600
Frequently asked questions
Do I need any prerequisites?
How many people are in each cohort?
Are team discounts available?
What if I miss a session?
Is there a money-back guarantee?
Ready to join?
Limited spots available in each cohort. Enroll now to secure your place.