AI in Human Resources: Strengths, Limitations, and the Future of Work | David Bernstein

AI is the hot buzz word taking the world by storm. The human resources functions are no different. AI brings in many new possibilities of increasing efficiency, but also poses several challenges that HR professionals need to think about before jumping on to the bandwagon.

In this podcast conversation, David joins Ashish to talk about:

• What are the latest trends in the HR Tech space, and how are these trends impacting both the supply and demand sides of HR?
• How is AI being perceived and adopted by HR professionals, and what are the potential challenges and benefits of using AI in HR
• What are the key messages for HR professionals and vendors to navigate the evolving HR landscape and improve their practices and solutions?

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What’s Trending: AI in Human Resources

• Everything old is new again: Many HR topics that were discussed in the past, such as diversity and inclusion and skills management, are resurfacing with new importance.
• Skills are a key focus: Understanding and managing employee skills is crucial for businesses to thrive, particularly in a competitive job market with a shortage of talent.
• Digital transformation is essential for businesses to be agile and keep up with competitors using newer technologies. For companies, leading digital transformation is no longer a yes or no question; the times call for rapid change that HR teams need to manage smoothly.
• AI adoption in HR is still in its early stages: Many HR professionals do not fully understand how AI works and how to leverage it effectively. In fact, for most HR professionals today, the use of AI in human resources is limited to simple things like content creation or supporting documentation. The vertical and niche use cases that can truly become superpowers are underexplored.
• AI should augment human skills, not replace them: There is concern about the potential for bias in AI tools. It happens in many popular cases where the training data skew the results. Then there’s the fear of being replaced by AI, which takes up more tasks every day. As a result, HR needs to think twice about using AI to empower employees, not simply to offload tasks.
• HR needs to be more strategic: HR professionals need to understand how they contribute to the success of their businesses and how to add value.
• Vendors need to understand the buyer. HR vendors need to understand the needs and challenges of HR professionals to create valuable, integrated solutions rather than just point solutions. As a new wave of tech is emerging, there’s a lot of excitement about the solutions it can bring forth.

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