Is Proximity Bias Limiting Your Hybrid Team’s Success?

Is Proximity Bias Limiting Your Hybrid Team’s Success?

There’s no question that remote work is on the rise, and with good reason. Not only is it more efficient in terms of time and cost, but it also allows employees to work from anywhere in the world. However, while remote work is excellent in many ways, it can also have some adverse effects. One of these is proximity bias – the tendency for people to stay close to familiar people. Because remote workers are often unfamiliar with their colleagues, this can lead to a disadvantage in communication and collaboration. To combat this bias in the workplace and ensure success for both managers and employees working remotely, read on for tips on preventing proximity bias and maximizing the potential of hybrid teams!

What is the proximity bias?

The term proximity bias refers to the unfavourable treatment remote workers often receive from managers when they are working in hybrid teams. Typically, it is seen when remote workers are ignored or given significantly less priority as compared to on-site workers. For instance, a remote worker might get passed over while in-person employees are picked for training and promotion opportunities. According to a survey by SHRM, the proximity bias prevails primarily due to the perception that work is done more efficiently in the traditional mode. Many believe remote workers typically slack at their jobs, while office workers are more productive because it allows for a professional environment conducive to efficiency. They also find it hard to trust permanently remote workers, with whom they have few opportunities to connect. This belief held by managers and leaders creates an unintentional prejudice against remote workers in hybrid teams. While the issue of proximity bias was always relevant, the conversation has restarted as more and more teams are adopting the hybrid work mode. The pandemic forced many teams to switch to a completely remote work mode. Now that the situation has eased, the managers are back at the office and want their teams to join. On the other hand, employees prefer to work from home due to its various benefits – including flexibility, balance, and ease of working. As a result of this ongoing tug of war the employees who join back offices can easily win the favor of their managers and leaders. Proximity bias is not the only hurdle holding back a manager, learn more about typical biases here: How To Overcome The 10 Most Common Manager Biases At Work?

How proximity influences our perception of colleagues?

The proximity bias is evident in the way we perceive our colleagues. We pay more attention to nearby people since they can provide us with immediate feedback and reinforcement on our work. This is why we often do not give remote workers the same priority or treatment as on-site employees – because they are not readily available to offer us this kind of support. The proximity bias creates a negative impact on performance reviews. It limits the objectivity of these assessments. Managers with unconscious proximity bias give higher ratings to employees working with them directly. On the other hand, as they are not highly connected with remote workers, they might need more information to rate them. As a result, two employees with similar productivity levels can have different reviews as the manager perceives them differently. Proximity bias can hurt team productivity, creativity, and decision-making ability. The decisions made under proximity bias are based on intuitions instead of data or objective analysis. It’s a tendency to give more weight to information that’s relevant to us personally, and this can lead to our thinking that those nearby are better than those we’re not so close to. Read more about the impact of biases on decision making here: 10 Biases In Decision Making That Every Manager Should Know

Examples of proximity bias in the workplace

A typical example of proximity bias in the workplace can be identified when new projects are assigned to team members. A manager might pick an on-site employee for the job instead of a remote worker even when they are similar or higher qualified. It happens because the proximity bias makes decision-making more accessible by creating a shorter route to a decision. The manager chooses based on familiarity instead of making a rational choice about which would be best for the project. Similarly, you can note proximity bias during meetings and brainstorming sessions. Remote workers might need help to create space for their ideas and suggestions. Managers might sometimes skip them from meaningful discussions because they are held offline. Lack of representation and adequate measures to ensure the involvement of remote workers is a problem that stems directly from proximity bias.

What managers and leaders can do to prevent proximity bias?

Everyone has their own biases, and proximity bias is no exception. This bias occurs when we favor those nearby in any given situation. This can come in the form of hiring, decision-making, and even teamwork. To avoid this bias, ensure you’re focusing on the best, not just the familiar. Here are a few steps that managers can take to stop the proximity bias from clouding their judgment at work:

Avoid isolation of remote workers

One of the biggest problems with proximity bias is isolating remote workers. Isolation of remote workers can throw them out of the loop further. When team members are grouped, they are more likely to share similar backgrounds and opinions. It can lead to a lack of thought and ideas diversity, ultimately hindering project progress. Ensure you encourage remote workers to participate in all meetings by assigning them voices or finding alternative modes to connect. Encouraging interaction with the whole team is essential so they can collaborate effortlessly.

Build connections with remote workers

Primarily, proximity bias happens because managers are unfamiliar with remote employees. Hence, bridging that gap is the best way to combat proximity bias. One of the best ways to combat proximity bias is to build connections with remote workers. You can do it in several ways, such as attending team meetings online, inviting them to special events, or even using video conferencing tools to have one-on-one meetings. Building these connections helps remote workers feel more connected and involved in their work. It also allows managers to understand better how remote workers think and work.

Understand the everyday challenges of hybrid and remote working

One of the biggest challenges with hybrid and remote work is that employees can feel disconnected from their work. It can lead to feelings of isolation, creating more challenges for managers in engaging their teams. To combat this challenge, managers need to understand remote workers’ everyday struggles. For example, employees may need help to form relationships with co-workers because they’re not physically in the same place at all times. Managers should be prepared to overcome these challenges and help remote workers connect with their work even when they’re not present. Identify the big issues here: 10 Common Challenges Of Remote Work And How Can Managers Beat Them

Practice inclusivity

One of the most important things managers can do to combat proximity bias is to practice inclusivity. It means working towards creating a workplace where everyone feels welcomed and respected. It includes remote workers and employees who work in traditional offices. By doing so, managers are helping to discourage proximity bias and build relationships between all team members.

Build more objective review and reward mechanisms

Another way to combat proximity bias is to build more objective review and reward mechanisms. It means giving employees numerical ratings instead of relying on subjective assessment methods. By doing this, you will ensure that familiarity or the absence of it does not drive your judgment in any manner. In addition, creating a system where rewards are based on performance rather than proximity can help remote workers feel appreciated for their work even when they’re not in the office, which is essential to keep their motivation high. Managers should also be prepared to address remote workers’ concerns or questions about their work. All in all, ensure they are equally crucial to on-site employees.

Conclusion

Proximity bias is a bias that limits our perception of people in proximity to us. This bias can manifest in the workplace in several ways, such as how we view our colleagues and interact with them. Managers and leaders can work to prevent proximity bias by creating an environment in which remote employees are visible and respected. Employees can also work to be more visible and transparent when working remotely, helping to overcome any biases that may be lurking. Make sure to revisit us for more helpful content on leadership and management. 

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How Can A Manager Facilitate Hybrid Meetings Effectively?

How Can A Manager Facilitate Hybrid Meetings Effectively?

The way meetings are done is rapidly changing as businesses look for more effective communication methods. Technology has made it easier for people to collaborate from anywhere globally, and hybrid meeting environments allow managers to combine the convening power of face-to-face meetings with the flexibility and reach of electronic communications. On the other hand, it is also true that managers face unique challenges when facilitating meetings in a hybrid environment. This article will discuss the challenges managers face in the hybrid working model and six simple steps for managers to facilitate meetings in the hybrid work environment effectively.

What is a hybrid work environment?

A hybrid work environment is a type of working environment that combines the best of both worlds, i.e., the traditional office and the distributed workplace. A hybrid workplace allows for a more flexible and mobile working environment, which helps employees manage their work-life balance efficiently. It brings the convenience of working from anywhere and accessing team members and superiors anytime needed. It saves both time and energy, as employees no longer have to waste time traveling to and from work or waiting on hold for hours on end.  This hybrid work model also allows for more collaboration and integration between teams, which leads to better communication and synergy among team members. A recent study found that employees in a hybrid workplace are more productive than those in a traditional office setting. Like it or not, hybrid working is here to stay. It is perfect for businesses that want to keep up with the latest trends and keep their employees engaged and motivated.

What challenges does Hybrid Working present for managers?

Lack of clarity about decision rights

Hybrid work models, which combine elements of both an on-demand and a traditional workforce, present several challenges for managers. Specifically, these models lack clarity about decision rights and the level of engagement between employees and managers. It can result in power imbalances which create tension and conflict, as employees feel that they are not being given the autonomy to do their jobs effectively. Additionally, the lack of clarity about decision rights can make it challenging to allocate resources and make decisions about long-term strategies. A great way to avoid this as a manager is to implement clear communication policies and guidelines and ensure everyone understands them clearly.

Difficulty in balancing centralized and local control

Centralized control is necessary to ensure consistency and compliance with company policies and procedures. However, local control is essential for businesses to be agile and responsive to customer needs. Centralized work models involve a single point of control, while local work models (an outcome of the hybrid work model) give individuals more autonomy and responsibility. The trade-off, of course, is that this decentralization can lead to difficulty in balancing centralized and local control. In a hybrid work model, it can be challenging to determine which authority should be vested in which location, and employees may feel restricted or frustrated with their roles. As a result, managers may experience difficulty coordinating and integrating centralized and local functions.

Misalignment of incentives

Managers’ main challenge in a hybrid work model is the misalignment of incentives. In a traditional setting, managers are rewarded for producing results. On the other hand, in a hybrid environment, they are often rewarded for adopting a work style that is more flexible and adaptive. It can lead to tension and conflict between managers and employees striving to achieve different goals. To mitigate this, managers need to develop clear and concise goals and expectations. They should then reward employees for achieving them in a way that is both fair and motivating.

Difficulties in scaling up or down meeting agendas and processes

When a company adopts a hybrid work model, it cannot scale up or down its meeting agendas and processes smoothly and seamlessly. In many cases, this leads to chaos and inconsistency in the workplace. It can also lead to a loss of focus and morale among employees as they cannot manage their work schedule smoothly and efficiently. Additionally, many managers find it difficult to delegate work effectively under a hybrid work model. This is because it becomes difficult to track who is responsible for what.

Communication breakdowns

Hybrid work models present several challenges for managers, as communication between employees and supervisors can get tricky. It is because the lines of authority can become blurred, and employees may not know to whom they should report. Tracking progress and managing expectations can be challenging when employees work in different time zones or on different projects. With a hybrid work model, managers must establish clear protocols and systems for communication so that breakdowns don’t occur. As is this hybrid working model, a part of the workforce works online. Communication breakdowns, therefore, can also happen due to poor connectivity. But managers can overcome that by ensuring that all their remote colleagues or employees have active internet connections.

How can a manager facilitate productive meetings in this type of environment? 6 simple steps

The modern workplace is becoming more and more diverse, with employees working remotely and even in different time zones. It is the time of remote work and virtual meetings instead of the in-person meeting we used to have in the meeting room. The ground rules, too, are way different for these online meetings. A remote participant is not always expected to be formally dressed or seated at a desk to attend the meeting, which used to be or even still is compulsory for an in-person attendee. Conference rooms have shifted to an online chatbox, and the whiteboard has changed to online Jamboards. The entire workplace has shifted to the respective laptops of employees. Ultimately, many things have changed due to this shift from a traditional to a hybrid working model, which has brought many difficulties to facilitate productive meetings with their workforce. As a manager, it’s essential to facilitate effective and productive meetings in a hybrid environment. It is essential to make sure that both your remote and in-person participants of the meetings can make something out of the meetings, and the meetings add to their productivity and efficiency. Here are six simple steps to help you become a meeting facilitator and ensure effective facilitation of meetings with your hybrid teams.

1. Define the purpose of the meeting and what you hope to achieve

When organizing a meeting in the hybrid model, it is essential to define the purpose of the meeting and what you hope to achieve. It will help you set the right tone and focus the discussion on the most critical issues. Once you have identified the objectives of the meeting, it will be easier to determine how best to accommodate them. Make sure to choose the right time and place/platform (Zoom, Google meets) for the meeting and prepare a reasonable agenda that covers all the key points. Finally, enforce good communication and attendance policies so that everyone is aware of what is happening in the meeting and can contribute effectively.

2. Send out an agenda in advance, and request participants to come prepared

A lot can happen in a meeting, and it can be tough to keep track of everything going on. It can be even more challenging in the case of hybrid meetings as you do not have everyone present in one place. Therefore when trying to facilitate a hybrid meeting as a manager, you should send out an agenda in advance so that everyone knows what’s expected of them and what they need to bring. It will help minimize distractions and ensure that everyone has enough time to prepare. Additionally, ask attendees to come prepared by bringing any relevant documents or materials they think may be relevant. You may also ask online participants to make notes of the meeting using notepads or a virtual Jamboard. It will help foster a productive meeting environment and ensure that everyone is on their toes!

3. Share relevant material in advance for pre-reads

Suppose you’re trying to hold productive team meetings in a hybrid work environment, where people are both in the office and remote. It can be tricky to ensure that everyone has the relevant material before the meeting starts. One way to overcome this hurdle is to share your material well in advance for pre-reads with the meeting attendees. This way, everyone knows what to expect and can get down to business quicker. Additionally, by setting up pre-read schedules for all team members, you can manage expectations and avoid any disruptions or misunderstandings during the meeting. You can guarantee that your team meetings are productive and fruitful with adequate preparation and communication!

4. Make sure everyone has access to the necessary tools and technology to participate

If you’re looking to have productive meetings in a hybrid work environment, make sure everyone has more accessible access to the necessary tools and technology to participate. E.g., Make sure everyone has internet connectivity, access to chat rooms, a compatible company or own device, a working camera and microphone, access to the digital Whiteboard for making notes, and all other digital tools they’ll require to participate in the meetings. This way, no one is left out or left behind, and everyone can be productive and engaged in the meeting. This way, they can share their inputs and ideas effortlessly. It will also help ensure that the meeting proceedings are efficient and effective. By ensuring that everyone has access to the latest tools and technologies, you will be able to maximize the potential of your team and achieve better results. Your team members will also have a more productive meeting by utilizing remote platforms and applications.

5. Be mindful of time zones and scheduling conflicts

Managing a productive meeting in a hybrid work environment can be tricky. Especially when there are time zones differences and scheduling conflicts to consider. By being mindful of these factors, you can help your team members to join on time. It will also help them focus on the meeting without any distractions. Plan your meetings well in advance to avoid any clashes. You should always be on the lookout for new opportunities brought about by the meeting. Additionally, try to keep the discussion as streamlined as possible. This will ensure that everyone can get their point across in the shortest amount of time. Taking these measures can help your team have productive meetings worth their time.

6. Keep meetings short and concise

Business meetings can be pretty tedious and time-consuming, not to mention frustrating. Managers need to keep meetings short and concise in a hybrid work environment. Keeping them concise is the key to making them productive and efficient. It will help keep the team mobilized and focused on the task at hand while also avoiding unnecessary delays. Managers should also avoid going into too much detail. They should stick to the key points that need to be discussed at the meeting. This way, everyone can get their point across quickly and move on to more critical tasks. Additionally, breaking the meeting into smaller segments will help address any issues that may arise promptly. You can create more efficient and productive meetings that will help your team move forward in unison by following this.

Conclusion

A hybrid work environment is a mix of traditional and modern workplace styles. It’s becoming increasingly common as more companies adopt hybrid work arrangements. It allows employees to work flexibly and take care of their responsibilities in their free time. It can be a great way to provide employees with the flexibility they need and foster creativity and innovation. At the same time, it can also present some challenges for managers. We have outlined six simple steps for managers to facilitate productive meetings in a hybrid environment. We believe that by following these steps, you will be on the road to facilitating hybrid meetings effectively with your team. It will ultimately help you plan and manage your business better.

Practice active listening to be cognizant of everyone’s needs in the hybrid mode.

Use the free active listening toolkit to understand the do’s and don’ts of of active listening for managers.

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