Free Download
Assertive Communication Toolkit
A manager’s guide to practicing assertive communication without coming across as aggressive.
By using this Assertive Communication toolkit, you will
- Understand the importance of assertive communication for managers
- Learn the difference between assertiveness and aggression
- Get a step-by-step process to start identifying situations and practicing assertive communication
- Learn about the Needs, Wants, and Rights framework and how to apply it in your communication
- Get sample statements that will demonstrate how to put across your point assertively
More about the assertive communication toolkit
Assertive communication is the art of putting across your point firmly without being perceived as aggressive. It is one of the core skills any manager must develop.
How to start with assertive communication?
Assertive communication is a model of communication that focuses on meeting the needs of both parties involved. It replaces confrontation and blames with negotiation and problem-solving.
Also, it can help managers build stronger relationships with subordinates, customers, or other stakeholders, resulting in better decision-making.
One of the critical benefits of assertive communication is that it helps people feel respected and understood. Moreover, it opens up space for productive negotiation and conflict resolution, both within the organization and outside of it.
Additionally, assertive communication helps set clear boundaries, speak honestly and openly, and be direct regarding expectations and feedback.
Finally, assertiveness facilitates self-confidence by increasing clarity about one’s beliefs and thoughts.
However, it’s essential to be aware of your emotions when communicating assertively; this will help you stay calm during difficult conversations.
What will you learn from this toolkit?
This assertive communication toolkit will help you understand the core difference between being aggressive and assertive. This toolkit will give you frameworks to start practicing assertive communication in your day-to-day life.